16bet's Privacy Policy

Introduction & Purpose of This Policy

Welcome to 16bet. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information when you use our website (16bet.mom) and services. By reading this policy, you will understand what we do with your information and what rights you have.

16bet believes that user privacy is a fundamental right. By using our platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy complies with applicable data protection laws and guidelines in Bangladesh and may be updated from time to time. Any changes will be published on this page.

What information we collect

We collect your information in various ways. The types of information collected are described below:

2.1 Information You Provide

When you create an account on 16bet, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Username and password
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Documents required for identity verification

2.2 Automatically Collected Information

When you use our platform, some technical information is collected automatically:

• IP address and device information
• Browser type and version
• Page visit time and duration
• Click and navigation data
• Cookie and session information

2.3 Transaction Information

Detailed records of all transactions related to deposits, withdrawals, and betting activity are stored securely in our systems.

Purpose of data use

16bet uses collected information only for legitimate purposes. We use your information for the following reasons:

• Account management: To create, verify, and manage your account.
• Service delivery: To provide betting, casino games, and other features.
• Financial transactions: To process deposits, withdrawals, and bonuses.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Age verification: To prevent account creation by those under 21 years of age.
• Customer support: To resolve your questions, complaints, or issues.
• Platform improvement: To analyze and improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To identify problematic gambling patterns and provide necessary support.

Data security measures

16bet gives the highest priority to protecting your personal information. We use industry-standard security technologies:

4.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all data transfers between your browser and our servers completely secure. Your financial information is transmitted through high-grade encryption during transactions.

4.2 Access Control

Only authorized staff who need access to provide services can view your information. All staff are bound by strict confidentiality agreements.

4.3 Regular Security Reviews

Our system security is regularly tested and updated. Any security vulnerabilities are identified and resolved promptly. However, since 100% security on the internet cannot be guaranteed, we also ask users to remain cautious.

Data sharing & third parties

16bet does not sell your personal information to third parties for commercial purposes. Information may be shared in the limited circumstances described below:

5.1 Payment Processors

To complete financial transactions, we share necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.

5.2 Technology Service Providers

To operate our platform, we work with trusted technology partners who are required to comply with our data protection standards.

5.3 Legal Obligations

In the case of a court order, government directive, or legal requirement, we may be legally obligated to provide information to the relevant authorities.

5.4 Fraud Prevention

In cases involving serious fraud or illegal activity, cooperation with the relevant authorities may be required.

Cookie Policy

The 16bet website uses cookies and similar technologies. Cookies are small data files stored on your device that improve website functionality.

6.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the website — maintaining login sessions, security verification, and so on.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Used to analyze user behavior and improve the service.

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, please note that disabling cookies may limit some important functionality of the website.

Data retention period

We retain your personal information for as long as necessary or as required by law. Generally:

• Account information: For as long as the account is active and for the applicable legal retention period after it is closed.
• Transaction information: For the period required under financial regulations.
• Communication and support records: For as long as necessary to resolve issues.
• Identity verification information: As required by law.

After the specified period, your information is securely deleted or anonymized.

Your rights

If you have an account with 16bet, you enjoy the following rights:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. You can update some information yourself directly in your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In special circumstances, you may request that the processing of your information be restricted.

8.5 Right to Object

You have the right to object to the processing of your information for specific purposes.

To exercise these rights, email us at [email protected]. We will act on your request as quickly as possible.

Protection of minors

16bet provides services only to individuals aged 21 or older. We do not intentionally collect personal information from minors.

If we receive evidence that a person has created an account using a false age, we will immediately close that account and delete the associated information.

If you notice any information relating to a minor, please inform us immediately at [email protected].

International data transfer

Our servers and technology infrastructure may be located in various countries. Your information may be transferred to or stored outside Bangladesh. In such cases, we ensure that:

• Data transfers take place through appropriate security measures.
• Information stored in third countries is held to the same privacy standards.
• Applicable international data protection standards are followed.

Changes to the policy

16bet reserves the right to modify this Privacy Policy as needed. In the event of changes:

• The updated policy will be published on this page.
• For significant changes, a notification will be sent via email or on the platform.
• The date of the change will be noted at the top of the page.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend that you review this policy regularly and stay informed about any changes.

Contact & complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. 16bet's customer service team provides support in Bengali and English 24 hours a day, 7 days a week (BST).

You can reach us in two ways:

• Live Chat: Get instant support directly through the live chat on our website.
• Email: [email protected] — email us for detailed questions or formal requests.

We take all privacy-related requests seriously and try to respond as soon as possible.